Introduction
India’s Global Capability Centres (GCCs) are evolving rapidly, positioning the nation as a global hub for innovation, strategic value addition, and operational excellence. According to the report “India’s GCC Landscape: A Strategic Pathway for Mid-Sized Aspirational Corporations to Scale Beyond,” this industry is projected to generate $100 billion in revenue by 2030, creating over 2.5 million jobs.
GCCs: A Snapshot of Growth
India is home to over 1,700 GCCs, generating $64.6 billion annually and employing 1.9 million professionals. Over the last five years, these centres have transitioned from traditional service roles to becoming strategic hubs for transformation and portfolio integration.
Key Drivers of Growth
a) Strategic Role Expansion: More than 50% of GCCs in India now integrate high-impact operational functions.
b) Technological Advancements: By 2026, over 70% of GCCs are expected to adopt advanced AI technologies like machine learning, AI-enabled customer support, and R&D innovations.
c) Cost Efficiency: India’s operational costs are up to 40% lower than those in Eastern Europe, making it an attractive destination for global corporations.
Bengaluru: The GCC Powerhouse
Bengaluru dominates India’s GCC landscape, accounting for 36% of the workforce, driven by thriving high-tech, BFSI, and manufacturing sectors. Other key hubs include:
1) Hyderabad: Specializing in cloud computing, AI, and blockchain technologies.
2) Mumbai & Pune: Known for high-tech and automotive industries.
3) Delhi-NCR: Focused on IoT, oil & gas, and data analytics.
Strategic Benefits of GCCs in India
GCC operations in India offer companies significant advantages:
a) Diversified risk management.
b) Cost-effective operations without compromising quality.
c) Opportunities for innovation-driven growth.
Looking Ahead
By 2030, India’s GCC industry is expected to lead the global corporate landscape, thanks to its strategic importance, technological integration, and cost competitiveness. With continued innovation, the sector is poised for robust growth, as highlighted in “India’s GCC Landscape” report.
